Shelf Perfect Terms and Conditions

These Terms and Conditions ("Terms") govern your use of Shelf Perfect's services, including the Client Web Platform and the Mobile Application. By using any of our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.

Part A: Client Web Platform Terms and Conditions

This section governs the use of the Shelf Perfect Client Web Platform ("Platform") by business clients ("Client", "you", or "your").

1. Introduction and Definitions

Welcome to the Shelf Perfect Client Platform. This Platform is operated by Shelf Perfect Pte. Ltd. ("Company", "we", "us", or "our") and provides tools for managing retail merchandising operations, store visits, task management, and analytics.

Key Definitions:

• Platform: The Shelf Perfect web application accessible at app.shelfperfect.com
• Client Account: Your registered business account on the Platform
• Organization: The business entity you represent
• End Users: Your employees or authorized personnel who access the Platform
• Field Agents: Mobile app users who execute store visits on your behalf
• Visit: A scheduled store inspection or merchandising task
• Task: Individual activities assigned within a visit

2. Account Registration and Access

2.1. Eligibility: You must be a registered business entity or authorized representative to create a Client Account.

2.2. Account Information: When registering, you must provide accurate, current, and complete business information including:

• Company name and registration details

• Contact information

• Billing information

• Authorized user details

  2.3. Account Security: You are responsible for:

• Maintaining the confidentiality of login credentials

• All activities occurring under your account

• Promptly notifying us of any unauthorized access

• Ensuring End Users comply with these Terms

  2.4. User Management: You may create and manage user accounts for your organization members. You are responsible for ensuring all users understand and comply with these Terms.

3. License and Service Usage

3.1. License Grant: We grant you a non-exclusive, non-transferable, revocable license to access and use the Platform for your internal business operations in accordance with these Terms and your subscription plan.

3.2. Permitted Uses: You may use the Platform to:

• Create and manage store profiles

• Schedule and assign store visits

• Define merchandising tasks and checklists

• Monitor visit progress and completion

• Access analytics and reporting

• Manage field agent assignments

• Review and approve submitted work

  3.3. Prohibited Uses: You agree not to:

• Sublicense, resell, or redistribute access to the Platform

• Use the Platform to process data for third parties without authorization

• Attempt to reverse engineer, decompile, or extract source code

• Circumvent usage limits or access controls

• Upload malicious software, viruses, or harmful code

• Use the Platform for any illegal or unauthorized purpose

• Interfere with or disrupt the Platform's operation

• Access another client's data without authorization

4. Data Ownership and Usage

4.1. Your Data: You retain full ownership of all data you upload or create on the Platform, including:

• Store information and profiles

• Visit schedules and task definitions

• Photos and documentation submitted by field agents

• Analytics and reports generated from your data

  4.2. Data License: You grant us a limited license to process your data solely for:

• Providing the Platform services

• Generating reports and analytics

• Improving our services

• Fulfilling legal obligations

  4.3. Data Protection: We implement appropriate technical and organizational measures to protect your data. See our Privacy Policy for details.

  4.4. Data Retention: Upon account termination, your data will be retained for 30 days, after which it may be permanently deleted unless legally required to retain it.

  4.5. Data Export: You may export your data at any time through the Platform's export features.

5. Subscription and Payment Terms

5.1. Subscription Plans: Access to the Platform is provided through various subscription plans with different features and usage limits.

5.2. Payment:

• Subscription fees are billed in advance on a monthly or annual basis

• All fees are non-refundable unless otherwise specified

• You authorize us to charge your designated payment method

• Prices may change with 30 days' notice

  5.3. Usage Limits: Your subscription includes specific limits on:

• Number of stores

• Monthly visits

• User accounts

• Storage capacity

  5.4. Overage Charges: Exceeding plan limits may result in additional charges or service restrictions.

  5.5. Taxes: All fees are exclusive of applicable taxes, which you are responsible for paying.

6. Service Level and Availability

6.1. Availability: We strive to maintain 99.9% Platform availability, excluding scheduled maintenance and circumstances beyond our control.

6.2. Maintenance: We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without prior notice.

6.3. Support: Support is provided according to your subscription plan level.

7. Field Agent Management

7.1. Agent Assignment: You may assign field agents to execute visits. You are responsible for:

• Verifying agent qualifications

• Providing adequate task instructions

• Reviewing submitted work

  7.2. Agent Relationship: Field agents using the Shelf Perfect Mobile App operate under separate terms. We facilitate the connection but are not party to any employment or contractor relationship between you and field agents.

  7.3. Quality Control: You have access to tools for reviewing, approving, or rejecting submitted visit work.

8. Intellectual Property

8.1. Platform Ownership: The Platform, including all software, design, features, and content (excluding your data), is owned by Shelf Perfect and protected by intellectual property laws.

8.2. Trademarks: Shelf Perfect, our logo, and related marks are our trademarks. You may not use them without our prior written consent.

8.3. Feedback: Any suggestions, feedback, or improvements you provide may be used by us without obligation to you.

9. Confidentiality

9.1. Mutual Obligations: Both parties agree to maintain the confidentiality of proprietary information disclosed during the relationship.

9.2. Exceptions: Confidentiality obligations do not apply to information that is:

• Publicly available
• Rightfully obtained from third parties
• Independently developed
• Required to be disclosed by law

10. Warranties and Disclaimers

10.1. Our Warranties: We warrant that:

• The Platform will substantially conform to its documentation

• We have the right to provide the Platform

• The Platform will be provided with reasonable skill and care

  10.2. Disclaimers: EXCEPT AS EXPRESSLY STATED, THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

  10.3. Third-Party Services: We are not responsible for any third-party services integrated with or accessed through the Platform.

11. Limitation of Liability

11.1. Exclusions: To the maximum extent permitted by law, we shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages

• Loss of profits, data, business, or goodwill

• Cost of substitute services

• Damages exceeding fees paid in the preceding 12 months

  11.2. Exceptions: These limitations do not apply to:

• Breach of confidentiality obligations

• Intellectual property infringement

• Gross negligence or willful misconduct

12. Indemnification

You agree to indemnify, defend, and hold harmless Shelf Perfect, its affiliates, and their officers, directors, employees, and agents from any claims, damages, losses, and expenses arising from:

• Your use of the Platform
• Violation of these Terms
• Infringement of third-party rights
• Your content or data

13. Term and Termination

13.1. Term: These Terms commence upon account creation and continue until terminated.

13.2. Termination by You: You may terminate your account at any time through the Platform settings or by contacting us.

13.3. Termination by Us: We may terminate or suspend your account:

• For breach of these Terms

• For non-payment

• If required by law

• For extended inactivity (with notice)

  13.4. Effect of Termination: Upon termination:

• Your access to the Platform will cease

• Outstanding fees become immediately due

• You should export your data before termination

• Provisions that should survive termination will remain in effect

Part B: Mobile App Terms and Conditions

This section governs the use of the Shelf Perfect mobile application ("App") by field agents and merchandising personnel ("User", "you", or "your").

1. Introduction and Definitions

Welcome to the Shelf Perfect App. These Terms and Conditions govern your use of the Shelf Perfect mobile application and any related services provided by Shelf Perfect Pte. Ltd. ("Company", "we", "us", or "our"). By downloading, installing, or using our App, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the App.

2. License to Use

We grant you a non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes in accordance with these Terms. This license does not transfer any ownership rights to you. You agree not to:

• Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the App.
• Use the App in any manner that could damage, disable, overburden, or impair the App or interfere with any other party's use and enjoyment of the App.

3. User Conduct and Prohibited Uses

You agree not to use the App for any unlawful or prohibited activities, including but not limited to:

• Violating any applicable laws or regulations in Singapore or any other jurisdiction.
• Harassing, threatening, or defaming others.
• Impersonating any person or entity or misrepresenting your affiliation with any person or entity.
• Reverse engineering, decompiling, or disassembling the App or attempting to derive the source code of the App.
• Using the App to collect or store personal data about other users without their express permission.

4. Account Termination

We reserve the right to terminate or suspend your account and access to the App at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the App, us, or third parties, or for any other reason.

5. Content Ownership and Intellectual Property

All content, features, and functionality (including but not limited to information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Shelf Perfect, its licensors, or other providers of such material and are protected by Singapore and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You are not permitted to use any of our intellectual property without our prior written consent.

6. User-Generated Content

By submitting, posting, or displaying content, including photos, task completions, and visit documentation, you grant us a worldwide, non-exclusive, royalty-free license to use, modify, publicly perform, publicly display, reproduce, and distribute such content on and through the App. We reserve the right to remove any content that violates these Terms or is otherwise objectionable at our sole discretion.

7. Location Services

7.1. GPS Tracking: The App uses GPS location services to verify store visit locations and track work execution.

7.2. Consent: By using the App, you consent to GPS tracking during active work sessions.

7.3. Data Usage: Location data is used to:

• Verify you are at the correct store location
• Track visit start and completion
• Generate route and efficiency reports

8. Photo and Media Submission

8.1. Requirements: You may be required to submit photos as proof of task completion.

8.2. Quality Standards: Submitted photos must:

• Clearly show the requested subject matter

• Be taken at the specified location

• Be original and not altered

  8.3. Rejection: Photos that do not meet quality standards may be rejected, requiring resubmission.

9. Disclaimers and Warranties

The App is provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the App will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Limitation of Liability

To the fullest extent permitted by law, in no event will Shelf Perfect, its affiliates, or their licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the App
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from the App
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our App by any third party
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the App
• The defamatory, offensive, or illegal conduct of any third party

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing the App.

11. Payment Terms

11.1. Payment Schedule: We will pay users on a weekly basis for their approved earnings. Payments will be made to the account that you provide to us. It is your responsibility to ensure that your account details are accurate and up-to-date.

11.2. Earnings Approval: Approval of successful tasks, which leads to earnings, is at our sole discretion. We reserve the right to review and approve or reject any tasks submitted for payment. Only tasks that meet our standards and requirements will be approved and eligible for payment.

11.3. Disputes: If you have any disputes regarding your earnings or payments, you must contact us within 30 days of the payment date. We will review and resolve disputes at our discretion.

12. Work Standards and Quality

12.1. Professional Conduct: You agree to:

• Conduct yourself professionally at all store locations

• Follow store policies and client instructions

• Complete tasks accurately and thoroughly

• Submit truthful and accurate documentation

  12.2. Fraud Prevention: Any fraudulent activity, including but not limited to:

• Submitting false photos or documentation

• Claiming work not completed

• Manipulating GPS location data

• Creating fake visit records

Will result in immediate account termination and forfeiture of unpaid earnings.

13. Taxes

Each user is solely responsible for reporting and fulfilling their own tax obligations in accordance with applicable laws. We do not withhold taxes on your behalf and are not responsible for any tax liabilities arising from your earnings through the App.

Part C: General Terms (Applicable to All Users)

The following terms apply to both Client Platform and Mobile App users.

1. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website and/or App. You are advised to review these Terms periodically for any changes. Your continued use of our services after the changes constitutes your acceptance of the new Terms.

2. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

3. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

4. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

5. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Shelf Perfect regarding your use of our services.

6. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

7. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

8. Contact Us

If you have questions about these Terms, please contact us at:

Shelf Perfect Pte. Ltd. Email: [email protected]

Last Updated: November 28, 2025